Frequently Asked Questions
Everything you need to know about your ROCKBROS gear and orders.
How long does shipping take for my cycling gear?
Standard shipping typically takes 7-15 business days depending on your location. We provide tracking information for all orders so you can monitor your gear's journey from our warehouse to your doorstep.
What is the ROCKBROS return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your bike bags and accessories waterproof?
Many of our products feature high-density TPU or nylon fabrics with seamless welding technology for full waterproofing. Please check the specific product description for the 'IPX' waterproof rating.
Do you offer a warranty on helmets and lights?
Yes, all ROCKBROS electronic products and safety gear come with a 1-year limited warranty covering manufacturing defects. This does not cover damage from accidents or improper use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How do I find the right size for cycling apparel?
Since cycling gear is designed for an aerodynamic fit, we recommend consulting the size chart on each product page. Our sizing often follows Asian standards, so we generally suggest ordering one size up for a standard Western fit.